FAQ

Why do many cooks prefer high-quality wood?

• Wood utensils protect your cookware. Our utensils won’t harm non-stick surfaces, glass, or porcelain.

• Wood fights bacteria. Wooden cutting boards have proven as sanitary as other materials, even outperforming plastic in some tests. Hardwood, including the maple we use for all products, curbs bacteria better than soft woods because of its fine grain.
  

Should I polish my Wooden Utensils?

We protect each piece with our own beeswax and food-grade mineral oil polish that penetrates deeply into the wood, displacing moisture to help prevent cracking and reduce staining. Some residue of surface polish remains on the utensils until first washed at home.

Wood utensils visibly age with time, which many cherish as part of the evolving beauty of wood. If, however, you want to keep yours like new, or if a utensil starts to feel a little rough in the hand, do this: smooth the wood with fine steel wool, then rub in a bit of our Mapleware Polish^® (or any food-grade oil-and-beeswax polish) using a soft cloth.

What is your return / exchange policy?

All Blue Bay & Mountain products are tested before leaving our shop. On rare occasions, a hairline crack may escape our scrutiny. Using our discretion, we will replace an item within 6 months, with proof of purchase. Submit proof of the damage (a photo), or return the item to us at your expense, and a replacement will be mailed.

Claims for items damaged in transit must be received within 1 week of delivery. Submit proof of the damage (a photo), or return the item to us at your expense, and a replacement will be mailed.

Many of our Canadian retailers will exchange duplicate items received as gifts, or an unused right-handed item for a left-handed one (or vice versa!)